Your privacy is our priority. This Privacy Policy transparently explains how vworld collects, uses, stores, and protects your personal information when you use our online gaming platform.
Six core principles that underpin how vworld handles and protects every member's personal data.
All data transmitted between your device and vworld's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide. No third party can intercept or read your information while in transit.
Vworld has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your information belongs to you — we only use it for the purposes stated in this Privacy Policy.
Your personal data is stored in Tier-3 rated data centres equipped with multi-layered physical and digital access control systems. Only authorised personnel may access your data, and every access is logged and regularly audited.
You have the full right to access, correct, transfer, or request the deletion of your personal data at any time. vworld provides a clear and straightforward process for managing your privacy rights, hassle-free.
Vworld operates in full compliance with the Personal Data Protection Act (PDPA) Malaysia and applicable international data protection laws. We appoint a dedicated Data Protection Officer (DPO) to ensure ongoing compliance.
In the event of any security incident involving your data, vworld is committed to notifying you and the relevant authorities within the timeframe required by law — well ahead of current regulatory requirements.
Vworld collects various types of personal information to enable us to provide a secure, seamless, and high-quality service to every member. The information we collect falls into two main categories:
Information you provide directly:
Automatically collected information:
Vworld collects your personal information through a variety of lawful and transparent channels:
| Collection Channels | Data Type | Frequency |
|---|---|---|
| Account registration form | Name, email, phone number, date of birth | Once only |
| KYC Process (Identity Verification) | Identity documents, facial photograph | Once / updated as needed |
| Financial transactions | Payment details, deposit & withdrawal records | Every transaction |
| Platform usage | Activity logs, game records, login sessions | Continuous during use |
| Customer support | Conversation content, complaints, feedback | Every support interaction |
| Cookies & tracking technologies | Session data, user preferences, analytics | Continuous during browsing |
Every piece of information we collect has a specific and legitimate purpose. vworld uses your personal data for the following purposes:
Vworld does not sell or trade your personal data. However, in certain limited situations, we may need to share your information with the following parties:
Vworld retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. Our retention schedule is as follows:
| Data Category | Retention Period | Justification |
|---|---|---|
| Active account information | Throughout active account period | Continuous service operations |
| Financial transaction records | 7 years after transaction | Tax law & AML compliance |
| KYC documents | 5 years after account closure | Anti-money laundering requirements |
| Support communication logs | 3 years | Service referrals & complaint resolution |
| Cookie & analytics data | 13 months | Platform performance analytics |
| Security & access logs | 2 years | Security investigation & fraud prevention |
Once the prescribed retention period has elapsed, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.
Vworld continuously invests in robust security infrastructure to ensure your personal data is always protected against unauthorised access, data breaches, or misuse.
As a vworld member in Malaysia, you have the following privacy rights under the Personal Data Protection Act (PDPA) Malaysia:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to correct any inaccurate or incomplete personal data in our records.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may request that we restrict the processing of your data under certain circumstances permitted by law.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another party.
You may object to the processing of your data for direct marketing purposes or in certain other situations.
To exercise any of these rights, please contact our Data Protection Officer via email at [email protected]. vworld will process your request within 30 calendar days from the date of receipt of your complete request.
Vworld uses cookies and similar tracking technologies to enhance the user experience and understand platform usage patterns. There are four categories of cookies we use:
You can manage your cookie settings through your web browser options. Please note that disabling certain cookies may affect the functionality of some parts of the vworld platform.
The vworld platform is exclusively for individuals aged 21 and above. vworld does not intentionally collect, store, or process any personal data relating to children or individuals below the required age.
Vworld reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. When we make material changes, we will:
Your continued use of the vworld platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the revised policy. We encourage you to review this page periodically to stay informed on how we protect your information.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact vworld's Data Protection Officer (DPO) through the following channels:
You can also reach us via the live chat feature available on the vworld platform, Monday to Sunday, 24 hours a day. Our data protection team is ready to assist you in Bahasa Malaysia or English.
If you are dissatisfied with our response to your privacy request or complaint, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant data protection authority in your country.